Service agreement
The deal, in plain English.
This is what you agree to when you book, and what we commit to in return. No small print, because there isn't any.
This agreement is between you (the client) and Tampa Maids Cleaning. You accept it when you confirm a booking. We keep a record of the version you accepted and when.
Who performs the work
Cleanings are carried out by experienced independent contractors engaged by Tampa Maids Cleaning, not by our employees. We select each cleaner personally, require them to sign a written service agreement, and hold them to our written checklist and supply standards. Contractors control the manner and means of their work.
What's included
Your booking covers the service and any add-ons shown on your confirmation, to the published checklist for that service. Anything outside that scope is quoted separately and never added to your bill without your approval first.
Equipment and products
Contractors supply their own professional-grade equipment and products. We require, as a condition of their agreement with us, HEPA-filtration vacuums, a colour-coded microfiber system laundered between jobs, and EPA Safer Choice certified chemistries. Tell us before your visit if you'd prefer we use products you supply, or need a fragrance-free visit.
Price and payment
Your price is flat and shown in full before you book. It does not change unless you ask us to do more. Residential visits are charged on the day of service. Commercial accounts are invoiced net-15. Florida sales tax does not apply to cleaning of residential dwellings; it does apply to commercial work and is shown separately.
Rescheduling and cancellation
Reschedule or cancel free up to 48 hours before your visit, from the app or by phone. Inside 48 hours a cancellation fee applies, because the cleaner's time is already reserved and they are paid for the reserved slot. If we cannot reach your property because of a lockout, an incorrect code, or an unsafe condition, that counts as a late cancellation.
Access to your home
Access details you give us — codes, lockbox locations, key handling instructions — are recorded in a chain-of-custody log and shared only with the contractor assigned to your job. Keys are never labelled with your address. Tell us promptly when a code changes.
Our 24-hour re-clean guarantee
If something was missed or isn't right, tell us within 24 hours of the visit and we will re-clean the affected areas at no charge. This is our primary remedy and we would rather fix it than argue about it.
Damage and breakage
Report any damage or breakage within 48 hours of the visit so we can investigate while the facts are fresh, and keep the item if you can. We carry liability coverage for damage caused by our contractors' work. We are not responsible for pre-existing damage, normal wear, failure of items already loose, broken or improperly installed, or deterioration that cleaning reveals rather than causes.
Items of extraordinary value
Please secure cash, jewellery, firearms, collectibles, irreplaceable documents and similar items before your visit, or tell us which areas to skip. We ask contractors not to handle them.
Things we don't do
For safety and insurance reasons contractors do not climb above two-step height, move furniture heavier than roughly 35 lb, handle biohazards, pet or human waste, mould remediation, or pest infestations, or clean exterior windows above ground floor. We'll tell you if something falls outside scope and offer an alternative.
Photos
Contractors take before and after photos for your record and for quality checks. We do not use photos of your home in marketing without asking you first.
Hiring our contractors directly
Please don't engage a cleaner we introduced you to outside Tampa Maids Cleaning for 12 months after your last visit. Finding, vetting and scheduling them is the service you're paying for. If you'd like to work with someone directly, talk to us and we'll sort out a referral fee rather than lose you as a client.
Ending service
Residential service is month-to-month with no contract and no cancellation penalty beyond the 48-hour window above. Cancel any time from the app or by phone.
Version 2026-10-01 · If we change these terms, the version you accepted stays on your booking record.
Ready when you are.
Flat written price in about a minute. No card, no obligation.