Question 1

Do I need to be home during the cleaning?

Accepted Answer

No. Most of our clients give us a door code, lockbox or key, all logged in a chain-of-custody record. You'll get a text when the crew arrives, and before/after photos in your account when they finish.

Question 2

How is my price calculated?

Accepted Answer

By your home size tier and how often we visit — not by the hour. You see the exact total before you confirm and it does not change unless you ask us to do more. First visits are priced as a deep clean to bring the home to a maintainable baseline.

Question 3

Why is the first clean more expensive?

Accepted Answer

A first visit is priced as a deep clean, about 35% above your recurring rate. It covers the built-up work a maintenance visit doesn't reach — baseboards, grout, inside appliances, vents. Every visit after that is at your normal recurring price.

Question 4

Do you bring your own supplies?

Accepted Answer

Yes, at no extra charge. HEPA backpack vacuums, a color-coded microfiber system laundered between every job, and EPA Safer Choice certified concentrates. If you'd rather we use your products, leave them out and note it on your booking.

Question 5

Are you insured and bonded?

Accepted Answer

Fully. $1M/$2M general liability, a $25,000 janitorial bond, workers' compensation and commercial auto. Every technician is a W-2 employee who has passed a national background check and E-Verify before their first job.

Question 6

Will I get the same cleaners each visit?

Accepted Answer

For recurring clients, yes. We assign a dedicated two-person team so they learn your home and your preferences. If someone is out, we brief the replacement with your notes and photos first.

Question 7

What if something isn't right?

Accepted Answer

Tell us within 24 hours and we re-clean it free. That's our rescue protocol and there are no questions asked. Our owner also personally walks through your first and fourth visits.

Question 8

What's your cancellation policy?

Accepted Answer

Residential service is month-to-month. Reschedule or cancel free up to 48 hours before your visit from the app or by phone. Inside 48 hours a fee applies because the crew's time is already reserved.

Question 9

How do I pay?

Accepted Answer

Residential clients are charged to a saved card on the day of service. Commercial accounts are invoiced net-15. We accept all major cards, Apple Pay and Google Pay.

Question 10

Do you handle vacation rental turnovers?

Accepted Answer

It's one of our specialties. We run a 28-point turnover checklist with full linen re-set, consumable restocking, photo verification and a same-day SLA inside your check-out/check-in window, seven days a week in peak season.

Question 11

Do you charge sales tax?

Accepted Answer

Cleaning of residential dwellings is exempt from Florida sales tax under F.S. 212.05, so your home cleaning has no tax added. Commercial and non-dwelling cleaning is taxable and shows the tax line on your invoice.

Question 12

What areas do you serve?

Accepted Answer

We cover four markets: Tampa, St. Petersburg, Clearwater and Sarasota, along with the communities around each — South Tampa, Westchase, Brandon, Riverview, Snell Isle, Pinellas Park, Gulfport, St. Pete Beach, Treasure Island, Largo, Seminole, Dunedin, Safety Harbor, Siesta Key, Longboat Key and Lakewood Ranch. We're based in Tampa. A small drive-time surcharge applies to the farthest beach, eastern and Sarasota addresses. If you're just outside, call us — we can often still make it work.

Question 13

What happens during hurricane season?

Accepted Answer

If a storm closes the area we contact you to reschedule at no charge, and we prioritize getting your recurring slot back first. We also offer post-storm cleanup as a separate service.

Everything people ask us

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